Privacy Policy

PRIVACY POLICY
CUSTOMER INFORMATION


 


Educe Vietnam Education Service Joint Stock Company is committed to the absolute security of customers' personal information (hereinafter referred to as "Members") in accordance with the company's information protection policy and regulations of the Company law of Vietnam. Specifically:


1. Purpose of collecting member's personal information:



  • Stemsmart.net website collects some personal information of Members, such as: email, phone, username, login password, Member address. This is the information that stemsmart.net needs the Member to mandatorily provide when registering to use the service, and for stemsmart.net to contact members when they register to use the service on the website to ensure the interests of the customer;

  • Members will be solely responsible for the security and keeping of all activities of using the service under their registered name, password, and email box. In addition, the Member is responsible for promptly notifying stemsmart.net of unauthorised use, abuse, breach of security, retention of registered name, and password of a third party for appropriate solutions.


2. Scope of information collection:


The stemsmart.net website uses the information members provide to:



  • Provide services to Members;

  • Send notices about information exchange activities between Members and stemsmart.net;

  • Prevent activities that delete a Member's user account or activities that impersonate a Member;

  • Contact and deal with the Member in special cases;

  • Do not use the member's personal information other than for confirmation and contact purposes related to transactions at stemsmart.net;

  • At the request of the authorities: stemsmart.net is responsible for cooperating in providing member's personal information at the request of the judicial authorities including: Procuracy, court, investigative police agency related to any illegal act of the Member. In addition, no one has the right to infringe on a Member's personal information.


3. Information storage time:


The member's personal data will be stored and secured on stemsmart.net's server until there is a request to cancel or the member can log in and cancel. 


 4. Persons or organisations that may have access to Members' personal information:



  • The partners are the service providers for us, for the purpose of fulfilling orders, and only limited to the necessary information, as well as on the condition that the regulations ensure security and confidentiality of the information are applied:

  • We use services from a third party service provider to perform some activities related to the stemsmart.net website. The third party may then access or process personal information in the course of providing those services. We require these third parties to comply with all relevant personal information protection laws and security requirements relating to personal information;

  • Affiliate, co implementation, outsourced programmes for the purposes of promoting or providing services, and always applying privacy requirements;

  • Legal requirements: We may disclose personal information if it is required by law and such disclosure is reasonably necessary to comply with legal processes;

  • Business transfer (if any): in the event of a merger or consolidation with another company in whole or in part, the buyer will have the right to access the information stored and maintained by us, including information Member's personal information. 


5. Address of information collection and management unit:


Business name: Educe Vietnam Education Service Joint Stock Company



  • Head office: Detech Tower, 8 Ton That Thuyet, My Dinh 2, Nam Tu Liem District, Hanoi

  • Phone: +84 (024) 3200 7495

  • Email: admin@stemsmart.net


 6. Methods and tools for users to access and modify data



  • Members have the right to self check, update, adjust, or cancel their personal information by logging in to their account and editing personal information, or asking the stemsmart.net website administrator to do this;

  • Members have the right to submit complaints about the disclosure of personal information to third parties to the Administration Board of stemsmart.net website. When receiving these responses, stemsmart.net will confirm the information, be responsible for the reasons for any disclosure.